where are my items shipping from?

makesy Canada ships via a 3rd party fulfillment centre, located in Brampton, Ontario.

where is my package?

After your order has been placed, you can expect it to ship within 2-4 business days. Once your order has shipped, you will receive a confirmation and tracking number via email. Many orders ship in multiple packages. If you receive only part of your order, please allow an additional 1-2 business days for the remainder of your order to be delivered.

what should i do if my package says delivered, but i have not received it?

Once orders leave our facility, they become the property of the shipper. If your package says delivered and you are unable to locate, please contact your family members and neighbors first as they often end up in familiar hands. If you are still unable to locate your package, please contact your shipping provider. Additionally, if they are unable to recover your package, please reach out to Customer Service for a replacement.

do you accept returns?

We want to provide you with the best experience possible, so we take customer satisfaction very seriously.
Because making is a complex procedure with many extenuating factors, we can not guarantee how your finished product will perform. We highly suggest you begin by purchasing a Discovery Kit and performing all of the necessary testing to determine the best combination of ingredients in your product. Makesy assumes no liability for any issues with finished products created using our ingredients.
We can currently accept the return of new and unused product, excluding fragrance oil, within 30 days of receiving it. Please contact us at support@makesy.ca to check in with our support staff to get your return started. If you have received a damaged or incorrect item, we will happily refund or replace the item as quickly as possible. If you have an issue, please contact us for help.