For anyone who has experience with making candles, you know that troubleshooting is just part of the process. As you can imagine, we get quite a few calls and emails asking for assistance not just with wooden wicks, but also with general candle making issues.

Here at makesy, we have decades of candle making experience under our belt. Some members of our team have founded some of the top candle lines in the marketplace today, and know a thing or two about wax, wicks, fragrance, and how to put it all together! In the meantime, we wanted to share a customer email from Sara at Simply Joyful Soy. Sara had written us with a burn issue - she sent photos and described her candle making process in detail (wax type, vessel type and exact dimensions, pouring temp, fragrance load, color/dye load, wick size). After reviewing her details, we quickly determined she had sink holes. Below is the message she sent us after retesting her candles for sink holes:  

“Oh my gosh Charlotte, I cannot thank you and Lynette enough for your help.

I have to tell you when I received your email and you guys thought the issue was sink holes, to be honest, I thought you were clearly missing the mark ;) because I was convinced I did not have any sink holes.  So, I set up 10 jars, all different wick configurations, used my normal scent load but poured two batches at my usual temp and then at my new temp. Needless to say, this little experiment proved nothing ☹  So, I did what you suggested and took a wire and poked holes in a few of my existing candles and interestingly enough, some of the sink holes were so big I could actually feel them when I poked the holes.

I had 8 cases of candles on hand, so I poked holes in all of them and used a heat gun for the re-melting.  I was amazed at the number of them that had sink holes in them. Here is the interesting part – my previous batches when I didn’t have the issue, I had used a heat gun to clean them up, so I’m guessing that had cured a lot of my sink hole issues, thus no issues with candles burning incorrectly. But then my thoughts got the best of me because I was worried the heat gun was burning the scent off from the top layer of the candle and the cold throw wasn’t as strong so I started pouring at a higher temperature, put a lid on the candles and the tops were beautiful. Little did I know there were sink holes lurking beneath the surface.

I also plan to use your advice moving forward with a top pour to ensure a good cold throw after poking the relief holes.

You guys are the best and I so greatly appreciate both of you.

Thank you again,


If you are contacting us regarding an issue you are having, please send photos along with as much information as possible about all of your components and your process. 

We will do our best to help you figure it out and be sure to keep an eye out for our upcoming blogs and videos that will help answer your questions and guide you in solving your candle making issues. Happy Making!

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